Thank you for your purchase. If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or a size exchange.
Returns
All returns must be postmarked within thirty (30) days of the delivery. All returned items must be in new and unused condition, in the original packaging.
Return process
To return an item, please request a return by reaching out to us by e-mail via support@theazurashop.com. After receiving confirmation of return, place the item securely in its original packaging with the return form provided via email.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item (size/color), so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
For all returns, please ensure the following conditions are met:
Returns
We hope you love your purchase, but we understand that some things just don't work out as planned. If for any reason you are not completely satisfied with an item, you may return it to us to us for a full refund less any shipping charges.
Exchanges
Currently Azura does not offer free exchanges - however under special circumstances, please contact support via support@theazurashop.com to see if your ordered item is eligible for exchange. Customer will be responsible for all shipping charges.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@theazurashop.com